CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, return and refund terms, and transaction regulations for all purchases made on our official website. Our team is dedicated to providing consistent, transparent, and reliable shopping and after-sales services for every global customer. All service standards specified below apply to all products in our store, including ambient lights, TV ambient lights, light strips, floor lamps, ceiling lamps, table lamps, e-sports lights, star sky projection lights, outdoor lighting products, co-branded lighting series, and smart home small appliances. We adhere to the principles of fairness, transparency, and customer priority to ensure a secure and satisfactory shopping experience for every user.

Order & Payment Policy

All transactions conducted on our website are processed in a unified currency of USD. All product prices displayed on the site are final and transparent, with no hidden fees, handling charges, or additional surcharges. We strictly standardize our pricing system to ensure consistent and fair pricing for global customers, regardless of regional differences. Once an order is successfully placed and confirmed, the pricing and order details cannot be modified arbitrarily. Customers can check their order status, payment records, and product details in the personal order center at any time.

Shipping & Delivery Policy

We provide standardized global shipping services for all orders worldwide with unified service standards for both domestic and international deliveries. All in-stock items will be dispatched within 1 to 3 working days after the order is confirmed and payment is verified. The unified global delivery time for all regions is 6 to 12 working days, which covers the entire transportation and delivery process with no separate delivery rules for different countries or regions.
Our website implements a full-store free shipping policy. All products enjoy free delivery services, and customers are not required to pay any shipping fees for any valid order. We cooperate with certified global logistics providers to ensure stable, safe, and trackable transportation of all parcels. Customers can monitor the real-time logistics status of their orders throughout the delivery process to ensure timely receipt of goods.

Return Service Policy

We support a 60-day return policy for all products available on our website. The return period starts from the date when the customer successfully receives the goods. Customers who need to apply for returns shall follow our official return specifications to ensure the products are kept intact, unused, and free from man-made damage, with original packaging and accessories complete. Eligible return applications can be submitted through the official customer service channel within the valid return period.
All return procedures are standardized and user-friendly. Our professional service team will review each return application in a timely manner, guide customers to complete the return operation, and follow up on the return progress throughout the whole process. We maintain consistent return service standards for all global customers to guarantee equal and legitimate after-sales rights and interests for every user.

Refund Processing Policy

After we receive and complete the inspection and verification of the returned products, we will initiate the official refund procedure. All valid refund applications will be fully processed within 5 to 10 working days. The refund amount will be fully returned to the customer’s original payment account without any deduction. The refund cycle follows a unified global standard, with no differential processing for different regions or payment methods.
In cases of abnormal orders, product quality problems, or logistics exceptions, our customer service team will verify the situation actively and provide reasonable refund solutions in accordance with official policy rules, effectively protecting the legitimate rights and interests of customers.

Customer Consultation & Support

We provide professional and systematic customer support services for all pre-sales consultation, order inquiry, product guidance, after-sales problem solving, and business cooperation demands. For any questions about products, orders, logistics, returns, refunds, and policy details, please refer to our Contact Us page for official contact channels and email information. Our customer service team will respond to customer inquiries and solve related problems efficiently and professionally.

Service Commitment

We always take customer experience and right protection as the core of our service operation. All service links including order processing, logistics distribution, after-sales return and refund, and customer consultation are implemented in accordance with unified official standards. We continuously optimize our service process, improve service efficiency, and standardize service procedures, aiming to provide every global customer with high-quality, transparent, and reassuring one-stop shopping and after-sales services.

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