REFUND POLICY

General Overview

This Refund Policy clearly defines the standardized refund rules, valid application conditions, processing procedures, and timeframes for all orders placed on our official website. This policy applies to all product categories sold on our platform, including indoor ambient lights, TV ambient lights, light strips, floor lamps, ceiling lamps, table lamps, e-sports lights, star sky projection lights, outdoor lighting products, co-branded lighting series, and smart home small appliances. We implement unified global service standards for all customers worldwide, ensuring fair, transparent, and consistent refund services for every order. By completing a purchase on our website, you agree to abide by the terms stated in this Refund Policy.

General Order Terms

All transactions on our website are settled in United States Dollars (USD). We offer free shipping for all products site-wide with no hidden shipping fees, handling fees, or additional charges for any standard order. All in-stock items will be dispatched within 1 to 3 working days after order confirmation and payment verification. The unified global delivery timeframe ranges from 6 to 12 working days for all regions, covering both domestic and international deliveries with no differentiated logistics rules.

Eligibility for Refund

We provide a 60-day return and refund window for all products available on our website. The valid refund period commences from the date the customer successfully receives the ordered items. To qualify for a full refund, products must be returned in original, unused, and undamaged condition, with all original packaging, accessories, parts, and complimentary items intact. Products with obvious man-made damage, improper use, self-disassembly, or missing original accessories will not be eligible for a full refund.
Refund applications are acceptable for multiple scenarios, including but not limited to product quality issues, shipping damage, defective items, order errors, and eligible customer-initiated returns within the valid policy period. All refund applications will be reviewed strictly in accordance with unified official standards to protect customer legitimate rights and interests.

Refund Processing Timeline

We follow a fixed and standardized refund processing cycle for all valid return cases. After we receive, inspect, and verify the returned products to confirm compliance with refund conditions, we will initiate the official refund procedure immediately. All qualified refunds will be fully processed within 5 to 10 working days from the completion of product verification.
Once the refund is processed, the full amount will be returned to the customer’s original payment account. The refund cycle applies uniformly to all global customers without regional differentiation. Please note that individual bank or payment platform processing delays may occur, which are beyond our operational control.

Return & Refund Procedures

Customers who need to apply for a return or refund shall submit an official application through our designated customer service channel within the 60-day valid period. Please provide relevant order information and product condition descriptions to assist our team in reviewing your application efficiently. After the application is approved, customers will receive official return instructions for product delivery.
All returned items must be sent back in accordance with the specified return guidelines. Once our warehouse receives and inspects the returned goods, the refund process will be triggered as scheduled. We maintain full-process tracking and follow-up for every refund order to ensure efficient and standardized processing.

Non-Refundable Situations

To standardize service management, we specify the following non-refundable scenarios: expired refund applications beyond the 60-day valid period; products damaged due to improper installation, unauthorized modification, or personal use errors; lost or damaged original packaging and supporting accessories that affect secondary sales; man-made damage, scratches, water damage, and structural damage caused by personal factors; and abnormal orders violating website transaction rules.

Partial Refund & Special Handling

For special circumstances such as partial product damage, missing accessories, or partial non-compliance with return standards, we will provide reasonable partial refund solutions based on actual product conditions after professional inspection and evaluation. All special handling results will be communicated clearly to customers to ensure openness and fairness of the processing results.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly to adapt to business upgrades and service standard iterations. The latest policy content will be published and take effect directly on our official website. Continued use of our website and services after policy updates indicates your recognition and acceptance of the latest refund terms.

Contact Support

If you have any inquiries about refund eligibility, processing progress, policy terms, or need to apply for after-sales refund services, please visit our Contact Us page to obtain official contact channels and email information. Our professional customer service team will provide you with accurate replies and standardized after-sales support.

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