SHIPPING POLICY

Policy Overview

This Shipping Policy governs all order processing, dispatch, transportation, and delivery services provided through our official website. It applies to all product categories in our store, including indoor ambient lights, TV ambient lights, light strips, floor lamps, ceiling lamps, table lamps, e-sports lights, star sky projection lights, outdoor lighting products, co-branded lighting series, and smart home small appliances. We enforce unified global shipping standards for all customers, delivering consistent, transparent, and reliable logistics services across all regions. By placing an order on our website, you fully agree to the shipping terms outlined below.

Order Processing & Dispatch Time

All orders are subject to standard pre-dispatch verification, including payment confirmation and inventory validation. All in-stock products will be processed and dispatched within 1 to 3 working days after your order is confirmed and payment is successfully verified. Orders placed during non-working periods or during routine system maintenance will be processed on the next available working day. We strive to arrange prompt shipment for every valid order to ensure timely delivery to global customers.

Global Delivery Timeframe

We implement a unified global delivery standard for all regions, with no separate rules or differentiated lead times for domestic or international orders. The standard delivery period for all shipments is 6 to 12 working days from the date of dispatch. This timeframe covers the complete logistics process, including international transportation, customs clearance procedures, regional transit, and final local delivery.
Delivery times are estimated based on standard logistics conditions. Minor delays may occasionally occur due to uncontrollable factors such as regional customs inspection progress, extreme weather conditions, or temporary logistics route adjustments. All delivery timeframes are treated as consistent and unified for every customer worldwide.

Free Shipping Policy

Our website provides 100% free shipping for all products and all valid orders. There are no hidden logistics fees, delivery surcharges, handling fees, or remote area additional charges. Regardless of order value, product type, or delivery destination, every order qualifies for our free global shipping service. We are committed to offering cost-effective and transparent shopping experiences without extra logistics expenses for customers.

Logistics & Shipment Tracking

We cooperate with certified and reliable global logistics providers to ensure safe, stable, and traceable transportation of all parcels. Once your order is dispatched, you will receive corresponding shipment tracking information, allowing you to monitor the real-time transportation status of your package throughout the entire delivery process. Our logistics team conducts ongoing follow-up on all shipped orders to ensure smooth and complete delivery.

Delivery & Receipt Guidelines

Customers are required to provide accurate and complete shipping addresses, contact information, and recipient details during order placement to avoid delivery failures, return issues, or parcel loss caused by incorrect address information. After the parcel arrives at the destination, please check the outer packaging and product condition in a timely manner. If you encounter abnormal situations such as damaged packaging, missing items, or defective products during receipt, please contact our customer support team promptly for follow-up processing.

Undeliverable & Returned Shipments

For parcels that cannot be successfully delivered due to incorrect customer-provided addresses, unsuccessful recipient contact, long-term unclaimed status, or personal refusal of receipt, the parcels will be returned in accordance with logistics rules. Relevant follow-up solutions will be processed in combination with our return and refund policy. We will not be responsible for delivery failures caused by incorrect information provided by customers.

Currency Standard

All logistics-related fees and order settlements on our official website adopt a unified USD currency standard. All shipping service rules and charging standards (consistently free of charge) are based on US dollar settlement specifications, ensuring standardized and consistent transaction rules for global users.

Policy Updates

We reserve the right to update and revise this Shipping Policy at any time to adapt to business adjustments, logistics service upgrades, and industry standard changes. The latest policy version will be officially published on our website and take effect immediately after release. Your continued use of our website and services constitutes recognition and acceptance of the updated shipping terms.

Contact Support

If you have any questions regarding order dispatch, delivery progress, logistics exceptions, or shipping policy terms, please visit our Contact Us page to access our official contact channels and email address. Our professional support team will provide timely and professional replies and solutions.

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